Voice AI technology has revolutionized various industries, and the telecom sector is no exception. With its ability to automate processes and provide personalized assistance, Voice AI offers numerous use cases that can greatly benefit telecom companies. In this article, we will explore five key areas where Voice AI can be effectively utilized in the telecom industry.
1. VAS sales
One of the easiest ways to increase Average Revenue Per User (ARPU) is through Value Added Service (VAS) sales. Telecom companies can leverage Voice AI to propose upgrades to their existing customer base, whether it's for the entire tariff or specific services such as internet packages. Additionally, Voice AI can recommend third-party services, providing customers with a seamless and convenient experience.
2. Clients reactivation
Every telecom company has a pool of customers who haven't made a purchase in a while but are still part of their contact base. AI Voice Assistants can play a vital role in reactivating these dormant customers. By offering Mobile Number Portability (MNP) ceasing or personalized discounts, telecom companies can entice these customers to resume their services.
3. Sharing valuable information
AI voice robots can call potential customers and share valuable information. It can be notifications about the opening of new branded stores in their area, new phones available for sale, or especially favourable rates. By connecting with customers through voice interactions, telecom companies can create a more engaging and informative experience, ultimately driving customer satisfaction and loyalty.
4. Schedule engineer appointments
As the demand for internet connections and satellite dish installations increases, scheduling engineer appointments becomes crucial. Conversational AI can automate the acceptance of incoming requests, allowing a voice robot to handle up to 200 clients simultaneously and answer calls within seconds. This not only streamlines the process but also ensures efficient and timely service for customers.
5. Customer support and troubleshooting
Customers can rely on the virtual assistant to solve problems such as changing account data, upgrading tariffs, and providing information about their balance, remaining minutes, and data usage. By eliminating the need for human operators or managers, Voice AI offers quick and accurate solutions while updating relevant data in the CRM system.
Conclusion
The telecom industry can benefit greatly from incorporating Voice AI technology into various aspects of their operations. From boosting VAS sales to reactivating dormant customers and providing personalized support, Voice AI offers a wide range of use cases that can enhance customer experiences and drive business growth. By leveraging the power of voice interactions, telecom companies can stay ahead of the competition and deliver exceptional services to their customers.
