With advancements in technology, Virtual Voice Assistants have also made their way into the world of e-commerce and retail. These digital agents are changing the way consumers interact with businesses, making shopping more convenient and personalized. In this article, we will explore the various use cases for voice robots in e-commerce and retail and how they are revolutionizing the shopping experience.
Eliminate call queues
One of the major problems faced by businesses is the inefficiency of IVR systems, which often frustrate customers with long wait times and limited options. AI Voice Agents can replace IVR systems and provide self-service to customers, allowing them to quickly and easily find the information they need. This technology can also help businesses reduce costs associated with customer service by automating simple tasks and freeing up agents to handle more complex inquiries.
Reduce the number of incomplete orders
Many customers often leave their shopping carts incomplete, leading to lost profits for businesses. Traditional methods such as push notifications or SMS messages can be overwhelming and ineffective, with users receiving dozens of notifications daily.
However, by implementing a digital assistant, businesses can efficiently notify customers about their unfinished orders, understand their reasons for not completing the purchase, and even offer discounts to incentivize them to complete the transaction. This technology can also be used to inform customers about current promotions and new products.
Approve delivery information
Delivery delays are a common problem in the industry, which can lead to customer dissatisfaction and lost revenue. With virtual assistants, businesses can provide real-time updates on delivery status, estimated delivery times, and any potential delays. This technology can also assist customers with tracking their orders and resolving any delivery issues.
Reactivate and upsale clients
By analyzing customer data and purchase history, the AI Voice Agent can suggest relevant products or services that the customer may be interested in. This technology can also provide personalized recommendations based on the customer's preferences, past purchases, and browsing behavior. Additionally, a voice bot can assist with upselling by highlighting relevant add-ons or upgrades to a customer's existing purchase. This can lead to increased revenue per customer and a higher average order value.
Increase service quality
AI Virtual Agents can also be used to control service quality in retail by conducting automated calls for NPS & CSI surveys. It provides a database with the company's strong and weak points. This technology can help businesses to ensure that they are providing high-quality services to their customers, which can lead to increased customer satisfaction and loyalty, as well as improved brand reputation.
Simplify ordering in the app
The JIQ voice assistant found for retail apps offers customers the convenience of making purchases through natural conversation, allowing them to multitask while shopping. With voice agent's help, customers can easily navigate the app, search for products, and place orders without any hassle.
It offers product information and special promotions while encouraging customers to make purchases. The AI technology behind the Video Agent constantly learns from consumer behavior, providing tailored product suggestions based on individual interests. Ultimately, voice bot aims to enhance the shopping experience and make it more enjoyable for customers.
JIQ AI Conversational AI Platform for retail
JIQ Virtual Assistants for outbound and inbound calls is an excellent fit for making thousands of calls, lowering peak traffic and cutting personnel costs.
